Customer Testimonials

Hi Annette,

I have just placed my order online. I would like to take this opportunity to once again thank you so very much for all your help. It is obvious that you have gone out of your way in order to assist me and have gone way and beyond my expectations.

Considering how hard it is for me to purchase these items in Australia you have made my life much easier! Shopping with you was an absolute pleasure! I will make sure to recommend you to everyone i can.

Kind regards,

Chantel

Hi - thanks for your help yesterday, got the set looks great. Had searched every where to get bra and suspender that matched the thong I'd bought by accident (thought it matched another set!) lol .. Will definitely use your site again
Imogen

Hi Julie and Annette, I picked the basque up from the sorting office just now, and it's a much better fit, thank you so much! It goes really well under my wedding dress, I'm really happy with it. Thank you for all your help, will definitely order from you again!
Best Wishes
Katy

Hi Julie, Just to let you know that my lovely Freya Frankie set arrived this morning and I can’t wait to try it on tonight. Thanks again for keeping me up to date on my order and for you fantastic customer service
Cheers
Louise

Good morning Annette Just a quick email to let you know that my ‘bra’ was delivered safely this morning. I’m very pleased with it, and your service. A white ‘bra’ is always a necessity!!!
Kind regards
Petula

Dear Annette and Julie, Many thanks for taking the time and trouble to phone and leave a message and to email me. What Star's you both are!! It is not a problem to wait for the second pair of pants at all. You were the only site that allowed me the chance to order the Saphire range and am so grateful for you helping me out. I do hope you both have a Super Dooper Christmas and All the Best for 2013 when it comes.
With Kind Regards
Audrey Hendry

How can we help: Just received my order and wanted to say a big thank you for your prompt service. I will pass your name onto friends. Look forward to dealing with you in the future.
Kind Regards

Susan

Dear Julie

Many thanks for your friendly and efficient service. Having decided exactly which make, colour and size of swimsuit I wanted, I "Googled" it, found it on the Frillys website, ordered it and received it the next day. This is very good use of the internet by me and by you! And I very much appreciate the personal and speedy response.
Kind Regards
Marion

Dear Julie

Thanks for your help. I can't wait to try it on! Fingers crossed it fits. Your customer service is excellent.
Many Thanks
Ffion

Hi Julie,

Thankyou for the quick dispatch of my order!! I will be using you again and will recomend you to my friends, the same costume I bought from you was twice the price in my local shop!
Thankyou
Amanda x

Hi Annette,

Many thanks, I will certainly keep in touch as I have been wearing "Charnos Bodyshapers" for years.They are wonderful as I have Arthritis, I wear them Summer and Winter. Didn't have any problems getting them while living down in Hampshire. Now I have found you - problem solved.
Kind regards
Margaret

Hi Annette,
I just wanted to say what marvelous service your company provides, the parcel arrived at mum's door step in New Zealand on Thursday, only 6 days after you sent it and she is thrilled with it as it was just what she was looking for and fits perfectly. SO a great big Thank you
Kind regards
Ann

Just to say many thanks Julie,we have received the order thanks again.
John

Hi Annette
They have arrived....and a good fit! Many thanks for all your trouble; I have been most impressed by the level of customer service from you and colleagues and would certainly order again in the future.
Many thanks
Nerys

Hi Julie
My internet order has just arrived, thanks so much for the brilliant service. Everything is perfect, you were the only place that I could find that had all three items ( and with a discount too- brilliant ! )
I will certainly recommend you to my daughter- the Freya items are a Christmas gift for her.
Regards

Teresa Dean

Just wanted to say thanks for your help with Mums masectomy bra, the new one we ordered is perfect, so I know what to order next time, thanks for your help.
Lynn Tollotson

I

Just wanted to say a big thank you for your excellent customer service – my fantasie savannah mulberry briefs arrived as promised and are perfect! would happily recommend your company to prospective customers.
Many thanks
Jill Parkin

Hi Annette
Can't wait to get my little order, I shall be using you again, it’s fantastic to get personalised service.

Kind Regards
Ellie

Hi Annette
Just a note to thank you for the speedy delivery. The bras are so pretty and comfortable (now I can keep everything in!) - your website will be the first stop next time I need some underwear. Kind regards
Belinda

Another great style. Im sooooo glad I found your website. Thanks again
Susan - Shropshire

Thank you thank you thank you so much received my items this morning and they fit fantastic. Would also like to say your customer service and communication is wonderful and I will definately use you again and recommend you to all my friends. Thanks once again for all you help.
Janice Aberdeen

Wow thanks for that. Your customer care is great.
Sheila Merseyside

Hi Julie
Just wanted to let you know that I received my order and I wanted to say thank-you!! Maybe you get told this all the time, but the note you enclosed was very much appreciated and the standard of service you provided is very high ( this doesn’t seem to happen very often now). Thank-you again for helping me; (the underwear is to go under my wedding dress and so therefore is very important to me, it all part of helping my dream day come together) and your emails and note has made me feel that I was nearly in the shop; I will definitely be purchasing from you again….
THANK-YOU Best Wishes Joanne

Thank you very much - my order arrived today after placing it on Thursday - less than 48 hours!! Perfect fit. 10 out of 10 for efficient service.
Sharon Green

What a fantastic delivery service you have, in spite of having to be subject to a random PayPal security check! I will certainly use you again.
Sincerely Philomena Hardy

Hello there
With many thanks for sending the bras so quickly. Safely received today - and much appreciated! Excellent service. With many thanks. Kind regards.

Hi
I am just writing to let you know how pleased my mum and I were with the excellent service we received on a recent trip to your shop. You were recommended to us by a friend who had also recently visited you, and said happy she was, so we took an afternoon trip across the border from Marsden.

I have to admit we were both a bit nervous about being measured and fitted as it is a bit embarrassing, but you put us at ease immediately and had us kitted out in new underwear in no time, plus we had a bit of a laugh along the way. You gave us honest, expert advice and we would both like to let you know how grateful we are for all your help. Many thanks - we will no doubt be back soon.
Jody and Sandra

Annette

Just to say, thanks for the great service. I have quite a few Fantasie bras, but not had the 'Helena' before. Fits really well, think this will definitely be a style I'll be buying again.

Thanks again.
Deborah Abbott

Dear Julie,

Thanks for your prompt service! I received the packet today - 2nd class post proved to be very efficient.
Kind Regards
Bronwen

Many thanks Annette, my goods have just arrived. Great service you have up there

Regards Margaret

Hi again Annette

Those are my two favourite makes, I shall pass your site onto my friends, I think your service is fantastic, especially with regards to communication, I am glad I stumbled across your site, it was purely by accident. I will definitely be using your services again. Thank you so much for your help.

Regards Jane.

Thank you very much for all the help, i look forward to receiving my items and will definitely use your company again!

Karen Proctor

Dear Julie

The order arrived safely early this morning (Thurs).

All fit well and my wife is very pleased.

Many thanks for the excellent service.

Regards
Martyn & Sylvia

Julie,
many thanks and you have a great site!
Caroline

Hello Anette,

Thank very much you for your quick reply. I have already received my shipment and everything is ok. The Malibu Lagoon bikini set is very beautiful and the sizes are fitted to me, so I am very satisfied.

Thanks and regards,

Magdalena Mazuryk

Annette

You have been a star thank you so much for all your help, I do hope it fits after all of this!!

Kindest regards

Lynne

Thank you, I have now received my bikini and have worn it already (it's very hot in Oz right now) it was a great fit, it was lovely doing business with you and look forward
to purchasing from you again

Karen Rowe